1. General Booking Conditions
Any booking received, accompanied by the appropriate deposit, represents a contract between Blair Castle Caravan Park (BCCP) and the Customer, binding each to the following conditions. The person making the booking accepts the contract on behalf of all members of the party, and is responsible for making due payments, and for making all members of the party aware of these terms and conditions.
A 50% deposit payment is required upon booking. All balances due must be paid at least four weeks before arrival, or upon booking if the arrival date is less than four weeks away. Specific Lodges can be requested (subject to availability) and where necessary, we reserve the right to reallocate Lodges before arrival, and also to allocate a larger Lodge than requested (at no extra cost).
2. Hire Period and Times
Unless otherwise arranged, Short Breaks run from Friday to Monday (3nights) or Monday to Friday (4nights) and weekly stays are from Friday to Friday. Woodland Lodge hire is from 4.00pm on the day of arrival (and note the latest arrival time is 9.30pm). Please inform us in advance if you expect to arrive after our Reception Desk closes. CHECKOUT time is by 10.00am on the day of departure. Failure to depart on time affects the Housekeeping schedule for incoming guests and will incur a late departure charge. A late departure of 12 NOON may be requested and booked IN ADVANCE ONLY, at the fee of £25 per unit and is subject to limited availability.
At the end of your holiday you must leave the accommodation in a clean and tidy condition. BCCP retain the right to enter any Woodland Lodge at any reasonable time if deemed necessary by us.
3.Pets
Unfortunately Edradynate Estate does not accommodate dogs/pets of any kind.
4. Vehicles / 5mph Speed Limit
A maximum of two cars may be parked at each Lodge. Our holiday park is designed mainly for families and does not accept commercial bookings. Any commercial vehicles brought onsite by holidaymakers must be parked as directed by the park warden. The speed limit on the main Park is 5mph and is constantly monitored and enforced to ensure the safety of everyone onsite, including children at play.
5. Linen
Bed linen and towels are provided. Any extra towels required can be requested at Reception. A £10 refundable deposit is required, as well as a £2.50 per towel hire charge.
6. Travel Cots and High Chairs
Travel cots and high chairs may be hired at an additional cost, subject to availability. Please make requests at the time of booking. Cot linen is not provided.
7. Maximum Occupants / Group Bookings
The total number in your party (including children and babies) must not exceed the maximum capacity of the Woodland Lodge – one bedroom Lodges accommodate a maximum of 2 people, two bedroom Lodges accommodate a maximum 4 people, and three bedrooms Lodges a maximum of 6 people.
8. Fire Precautions / BBQs / Smoking
All accommodation is strictly NON-SMOKING. Non-compliance will be seen as a breach of this contract, and a deep cleaning housekeeping charge of £100 will be applied if necessary.
As a fire precaution, use of candles is not permitted inside accommodation. Properly constructed barbecues are permitted when placed outside, off the ground at least 3meters from any Woodland Lodge or vehicle. To avoid a fire, coals must be fully extinguished before placing in bins. No fire wood allowed at any time. All barbecues must be extinguished before 11pm. Open fires, of any nature, are strictly prohibited.
9. Conduct
11pm is the cut off time for noise across the Park. At all other times, noise should be kept to a minimum to avoid disturbance to other park guests. No amplified music. Behaviour we deem inappropriate or any breach of these Conditions may result in immediate termination of the booking, without any refund or compensation. BCCP reserves the right to refuse any booking or to ask any persons to leave the Park. We reserve the right to terminate the booking where we feel that the comfort and enjoyment of other guests may be put at risk.
10. Changes and Cancellations
After a booking has been confirmed, any significant changes (date of arrival, change of accommodation type) will incur a £5 Administration Fee, automatically added to the
booking.
You may cancel this booking at any time but we shall only be liable to refund you the following percentages of the total holiday price, including
extras:
- Cancellation within 24 hours from booking-100% refund of total amount paid.
- Cancellation more than 4 weeks prior to arrival date of booking – 50% of the total holiday value.
- Cancellation less than 4 weeks prior to arrival date of booking – 0% of the total holiday value
Please note that we would be very happy to change your dates for later during the season, if availability allows, should you be forced to cancel the booking at any stage.
We reserve the right to cancel any holiday where the balance has not been paid by the due date of 4 weeks prior to arrival, as stated under these booking conditions, without any compensation. In exceptional circumstances, we may have to cancel or amend your booking. If we do so we will tell you as soon as possible and you can choose either to have a full refund, accept any alternative arrangements offered to you, or book another holiday with us at the brochure price.
If it is necessary for us to cancel your booking we will have no further liability to you. We recommend that our guests obtain Travel Insurance.
11. Accidents/ Injuries
Any accidents or injuries sustained on the park must be reported to Reception or to the Park Warden immediately.
12. Liability
While every effort will be made by BCCP to fulfil the contract, except where stated in these Conditions, BCCP shall not be liable for any changes, cancellations, effect on your holiday, loss or damage suffered by you or for any failure by us to properly perform any of our obligations to you which is due to any event or circumstance beyond our reasonable control, e.g. fire, flood, exceptional weather, epidemics, and all similar situations. BCCP cannot be held responsible for the failure of water, drainage or other mains services beyond our immediate control.
BCCP will not be liable for any loss or damage occasioned to any vehicle or belongings, nor for any injury whatsoever to any person whilst on the Park, unless caused directly by the negligence of an employee. Customers are wholly liable for any repairs, cleaning or replacements required to any Park property damaged during their stay. Any such damage must be reported (and paid for) at Reception. After your departure; if the woodland lodge is in need of a deep clean, over and above the normal housekeeping service, we reserve the right to retrospectively charge you for this service.
13. Pricing
All prices include VAT at the prevailing rate. BCCP reserves the right to alter prices in the event of a change in the prevailing rate of VAT.
14. Website Accuracy
Whilst every care is taken to ensure that the details on our website and online booking system are correct at time of being published, we cannot accept responsibility for errors contained therein or results thereof.
15. Reporting an Issue
We aim to help ensure all our guests have a comfortable and enjoyable holiday. If you have any concerns about your holiday whilst staying with us please tell the Reception Desk
immediately (or contact the Park Warden for urgent assistance out with Reception hours), and we will respond as soon as possible. We will not be responsible for any matter, acting reasonably, which you knew about but did not inform us about during your stay.
We reserve the right to vary these conditions at our discretion. Your statutory rights are not affected.